BrandBeat Global

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Non-Refund Policy

  1. Introduction

    At Brandbeat, we are committed to delivering high-quality IT services and products. To ensure clarity and fairness in our transactions, we have established the following non-refund policy. Please read this policy carefully before purchasing our services or products.

    Scope

    This policy applies to all products and services provided by Brandbeat, including but not limited to software development, IT consulting, technical support, and subscription-based services.

    Policy Details

    1. No Refunds

      • All sales are final. We do not offer refunds for any of our products or services once a transaction has been completed.
      • This policy applies to all payment methods, including credit card payments, bank transfers, and any other form of payment accepted by Brandbeat.

    2. Service Commitments

      • We strive to meet all agreed-upon service levels and project milestones. If there are any discrepancies in the service delivered, we encourage you to contact us immediately to resolve the issue.

    3. Exceptions

      • In certain exceptional circumstances, such as a clear failure on our part to deliver the agreed-upon service, we may consider a partial or full refund. Such decisions are at the sole discretion of Brandbeat management.
      • Requests for exceptions must be submitted in writing within 30 days of the purchase date and must include a detailed explanation of the reason for the request.

    4. Australian Consumer Law

      • This policy is in compliance with the Australian Consumer Law (ACL). Under the ACL, you may be entitled to a refund or replacement if a product or service fails to meet consumer guarantees. For more information about your rights under the ACL, please visit the Australian Competition and Consumer Commission (ACCC) website.

    5. Contact Us

      • If you have any questions or concerns about this policy or wish to request an exception, please contact our customer support team at [email protected] or call us at [your contact number].
      • Our customer support team is available Monday to Friday, 9:00 AM to 5:00 PM AEST.

    Changes to This Policy

    Brandbeat reserves the right to amend this non-refund policy at any time. Any changes will be posted on our website, and the revised policy will apply to all purchases made after the effective date of the change.

    Acknowledgment

    By purchasing our products or services, you acknowledge that you have read, understood, and agree to be bound by this non-refund policy.